Software Engineering
A named owner for each system that is up. A response time that matches the real risk. Patches and upgrades on a schedule. Feature work still ships.
The application is already in production. Someone has to answer when it breaks, patch what the vendor dropped, and still leave room for the feature the product owner asked for. We put one name on each system. A backup sits next to that name. The response time is written down, and it matches the risk: a payments outage is not the same wait as a typo on a settings screen. Patching and upgrades are scheduled work, with a person who can roll them back. The backlog has two lanes. One lane is the fix, the patch, and the upgrade. The other lane is the feature. Maintenance does not eat the quarter. If the platform itself has to move, that is a different job: legacy modernization. This engagement is the system you already run. The practice page is support and maintenance. The longer piece we already published is support and maintenance. Same idea, other angles. Ongoing help for a phone or tablet app is Mobile app support and maintenance. Seniors who keep an existing product healthy are Hire support and maintenance developers. A live clinical app is Healthcare app support and maintenance. We have been shipping software since 2002.
If you are still arguing staff aug versus a fixed-scope build, pick the shape first. It is not a quote. Engagement model picker.
Request a scoping call Related serviceWhat we hand back
A name on each system
Response times by risk
Patches on a schedule
Features still on the roadmap
Why teams call Maxiom
Something breaks at night. The message lands in a shared channel. Everyone assumes someone else has it. There is no name, and there is no backup.
A payments outage and a typo sit in the same queue. The clock does not match the risk, so the expensive one waits behind the cheap one.
Patches, upgrades, and small fixes fill the week. The feature the product owner asked for stays in the next quarter, again.
Kickoff
We look at what is in production, who answers today, and which failures actually hurt. We say whether support is the job, or whether the platform has to move first.
You get: a clear yes or no on fit
You get a written list: owners, response times, what we patch, and how much of the week stays for features.
You get: a committed written scope
The named engineer takes the page for the systems in scope, lands patches and upgrades, and keeps the feature lane moving.
You get: progress you can inspect
You keep the owner list, the response times, the patch schedule, and a person who can run the next week without us in the room.
You get: a system your team can keep
Scoping
Tell us your stack, timeline, and constraints. We will tell you honestly whether Maxiom is the right fit, and what a scoped engagement would look like.
Prefer calendar? Book a scoping call · hello@maxiomtech.com
Share a few details and we will follow up within one business day.
The first conversation is scoping. Stack, constraints, and whether we are the right fit.
Ongoing care for an application that is already up. A named owner, a response time that matches the risk, scheduled patching and upgrades, and a backlog that still leaves room for features. It is not a rewrite, and it is not a shared inbox with no name on it.
One person, plus a backup. That person can say what broke yesterday, deploy a fix, and roll it back. "The team" is not an owner. The company that built it is not the owner after they leave, unless the agreement still puts them on the page.
Write them to the risk. A payments outage, a down login, or a job that blocks the business gets a short clock and a named person. A typo on a settings screen can wait. One clock for every ticket hides the expensive failures behind the cheap ones.
The dependencies, the runtime, and the vendor versions you are still allowed to run. They go on a schedule. Someone tries the rollback before the window, not during the outage. A surprise upgrade the week a vendor drops support is the failure we are trying to avoid.
Two lanes. Fixes, patches, and upgrades have a cap for the week. The rest of the week stays on the roadmap. If a patch needs more than the cap, we say so before we steal the feature. A backlog that is only maintenance is a product that stopped.
No. This is the system you already run. If the language, the server, or the platform is why a small change takes a quarter, start with legacy modernization. Support keeps the current system healthy. It does not replace it.
The owner list, the response times, the patch schedule, and a walkthrough of what we changed. Your team can run the next week. Access for people who have left comes off. Secrets stay in a store the on-call person can read.
Say so on the first call. A phone or tablet app is Mobile app support and maintenance. People to put on an existing product are Hire support and maintenance developers. A live clinical app is Healthcare app support and maintenance, through Maxiom Labs.
A 30-minute scoping call. Bring the systems that page, and the name of the person who answers today if there is one. We will tell you if the next step is this support, a modernization, or someone else. You can contact us or use the form on this page. The longer piece we already published is support and maintenance.
Software Engineering
Software Engineering
Govern & Modernize
Software Engineering
Scoping
Response within 1 business day
