PAN Foundation: A Grant Portal for Patient Assistance
Project overview: the PAN Portal
The PAN Foundation helps people with serious illnesses pay medication costs their insurance does not cover. We built the PAN Portal so patients can apply for assistance, track a grant, and read what each program offers.
About the PAN Foundation
The PAN Foundation (Patient Access Network Foundation) helps people with life-threatening, chronic, and rare diseases pay out-of-pocket medication costs their insurance does not cover. A patient has to find the right program, apply, and then know whether help is on the way.
The challenge: applications at a volume people cannot track by email
Grant assistance only works if a patient can start an application and see what happened to it. Program rules, eligibility, and which funds are open all change. Staff have to review a large number of applications and still give each person a straight answer.
The portal had to do both jobs: collect a complete application, and show the status and the program information without a phone call.
What we built
We built the PAN Portal. It is the grant management system for the foundation's assistance programs.
- Apply. Patients submit an application for assistance from an account, with the information the program needs.
- Track. The applicant can see the status of a grant as it moves, in the same account used to apply.
- Read the program. Each assistance program has a place that explains what it covers, so people can tell whether it fits before they apply.
- Accounts. A person returns to the same login to check a grant or start another one.
- The path behind the form. Integration with the systems that hold the grant record, security around patient and application data, and automation of steps that do not need a person to retype them.
A portal patients can finish
Need a portal that patients and staff can finish? We build healthcare products like this at Maxiom Labs, including the software, and HIPAA software development when the records are protected health information.
Patients applying for help on a form that was not built for them?
Tell us who applies, what staff have to review, and which system holds the grant record. On a 30-minute call we will tell you how we would shape the portal.
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The Challenge
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Why Maxiom?
- Software since 2002
- $100M+ in contract value
- 221+ clients
- Top-rated on Clutch
Frequently asked questions
What did Maxiom build for the PAN Foundation?
The PAN Portal, a grant management system where patients apply for assistance, track a grant, manage an account, and read what each program offers.
What is the PAN Foundation?
The Patient Access Network Foundation helps people with life-threatening, chronic, and rare diseases pay out-of-pocket medication costs their insurance does not cover.
What can a patient do in the portal?
Create an account, apply for assistance, check the status of a grant, and read program information.
What did the build include besides the screens?
System integration, data security, and automation of the application path, so staff are not retyping applications that the portal already collected.
Who is the portal for?
Patients seeking financial help with medication costs, and the foundation staff who review those applications and publish program information.
Why does grant status need to be visible?
An applicant needs to know where a request stands. The portal shows that status in the same account used to apply.
Does this kind of portal involve healthcare data?
Assistance applications include information about a person's health and coverage. The portal was built with data security around that information. Protected health information work is covered under HIPAA software development.
Can Maxiom build a patient assistance or grant portal?
Yes. Tell us who applies, what staff review, and where the grant record lives. Healthcare products are also the work of Maxiom Labs.