GoodCall: Staff Augmentation for an AI Phone Agent

About GoodCall

GoodCall is an AI answering service and receptionist for small businesses, and for larger teams, including contact centers. The product on goodcall.com is an AI voice agent that answers every call.

Staff augmentation for GoodCall's development team

We provided staff augmentation for GoodCall. Our engineers joined GoodCall's development team and built the AI phone agent with them. GoodCall led the product. Our people worked alongside GoodCall's own team.

What the phone agent does

The agent holds a real conversation, around the clock. On a call it can:

• Sort the call. Work out who is calling and why: a new customer, someone the business already knows, something urgent, or spam.
• Ask the useful questions. What they want, where, when, and whatever else the business told the agent to collect.
• Capture the lead. Take down the details and send them by text and email as the call ends.
• Book a time. Check a calendar, offer times that fit, and put the appointment on the calendar.
• Update the CRM. It connects to tools such as Google Calendar and HighLevel, and can write the record into the business's own system.
• Hand off the rest. When it cannot answer, it transfers the call, takes a message, sends a link, or schedules a callback, and tells the business what it heard.

Callers are told they are speaking with an AI assistant. A business can forward the number customers already know, or pick a new local number.

Gabi builds the agent

Gabi is the agent that builds the phone agent. A business describes itself in plain words, by typing or talking, or hands Gabi a website. Gabi writes the greeting, the questions, and the steps, runs practice calls, and publishes the change when the business says so. The business can change the name, the voice, and the greeting later, and can roll back to the last version.

Staff augmentation for product teams

Staff augmentation adds experienced engineers to the team the company already has, under that company's leadership and process. Our article on staff augmentation: why, when and how covers when it makes sense. We also build AI products through AI app development. Through Maxiom.dev you can get staff augmentation services or hire a dedicated development team.